Customer Support. Many Thanks For Your Needs!

Customer Support. Many Thanks For Your Needs!

It is possible to achieve our customer support

If you’re asking regarding the purchase, please have your purchase quantity ready!

Re Re Payments

Please be certain that your particular payment target and payment zip rule fits the information noted on your account for the credit or debit card. If this given information will not match, your purchase won’t be completed. In the event that you make an work to make a purchase many times with mismatched payment information, you may possibly see numerous fees on the payment declaration. These additional fees will fall off and you may never be charged for them; you may simply be charged for orders which go through utilizing the proper payment target. But, your bank may hold these funds for many times prior to the charges that are extra.

If you’re spending with PayPal, please be certain and look your account that is payPal for of re re payment. You need to receive two verification e-mails: one from 100% PureВ® and another from PayPal.

Sorry, we don’t accept credit that is international.

Gift Certificates

We’ve relocated to a gift certificate system that is new. For those who have a PayPal gift certification, please e-mail us along with your present certificate number and we’ll issue you a brand new present certification that may make use of our brand new system. Please tell us which current email address to make use of to issue the present certificate. Please be aware that present certificates purchased online can just only be applied on our web site. If you wish to get something special certification to utilize in shops, you certainly can do therefore at any one of our retail places.

Return Policy:

We accept returns & exchanges within thirty days. We hope you are going to appreciate our excellent quality and purity of y our services and products and you purchase that you will love every 100% PureВ® item. We completely guarantee and the stand by position our items. You could get back carefully used s that are product( by delivering them back into:

Purity Cosmetics2221 Oakland RdSan Jose, CA 95131

Please be certain to add a content of one’s receipt, and suggest the way you need your go back to be prepared: A. shop credit: to be applied towards future ordersB. charge card reimbursement (we can’t issue a charge card reimbursement in cases where a voucher or present certification had been utilized during purchase, but we could issue a shop credit)C. also trade

You can print a free return label here if you are returning your items within the 30 day time frame.

Item Defects:

If you think you have got received a faulty item, please deliver an obvious picture regarding the problem and your very first and final title, purchase quantity, title of item, and lot code #. If you’d like assist finding the great deal code #, please please feel free to contact us at 1-844-PURE100 .

Delivering Returns Right Right Back:

Take note that individuals cannot accept Certified Mail. We suggest using a mail service that offers a tracking number if you would like to ensure your package has arrived to our offices, may. We are going to process your return instantly soon after we get it and give you a verification e-mail. Once received, returns usually takes around thirty days to process. Please be aware all shipping expenses are non-refundable.

Freebies and Present Sets:

1. If you’re asking for a shop credit/refund of the whole purchase, we ask which you kindly get back all things gotten in your order, including any promotional products gotten for free.2. We can’t accept partial returns of present sets or specials that are weekly. If you want to go back a gift set or weekly unique, or virtually any things offered as a collection, we ask which you kindly get back the set in general. 3. just 1 Free present product per consumer purchase.

third party stores:

For those who have bought your 100% PureВ® services and products through an unofficial store, please contact the shop to learn more about their return policy.


When you have any relevant concerns or issues regarding our return policy, do not wait to get hold of us.

Site Promotions:

Some promotions can not be combined. To be eligible for the “gift with purchase”, your purchase total must surpass or meet up with the minimum (which varies) all things considered discount discount coupons, vouchers, and discounts have now been used, and prior to taking into consideration taxation or delivery expenses.